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Friday, August 23, 2013

Diversified Agriculture-Work Study


Department/Division:  Diversified Agriculture
Supervisor:  Hans Straight

Hours:  15-20 hours per week
Rate of Pay:  $7.25 per hour

 
Responsibilities to include, but not limited to:

·         Assist with the establishment of Diversified Agriculture program demonstration garden on campus. 

·         Clean up, prepare, and seed two plots of land on Happy Valley Road. 

·         Manual labor (use of hand tools and power equipment) will be required at times.


Preferred Time to Perform Job:  Mornings and/or afternoons between 8:00 a.m. and 4:00 p.m., Monday through Friday.

 
To Apply:  Must be eligible to participate in the Federal Work Study Program.  If you are uncertain, please contact the Financial Aid Office at (304) 424-8210.

 
E-mail resume and cover letter to Hans.Straight@wvup.edu.  Qualified applicants will be contacted for an interview.

Culinary Arts-Work Study


Department/Division:  Culinary Arts Program
Purpose of Student's Job:  Kitchen Steward

Supervisor:  Gene Evans 
Hours:  15-20 hours per week

Rate of Pay:  $7.25 per hour

 
Responsibilities to include, but not limited to:

·         Light janitorial work

·         Cleaning, organizing and maintaining of walk-in cooler and freezer, dry storage area and kitchen spaces

·         Receiving and storing of food items, dry goods and chemicals

·         Dish and ware washing

·         Dining room set-up cleaning and organization

·         Aid Chef with special events

Preferred Time to Perform Job:  Mornings and/or afternoons between 8:00 a.m. and 4:00 p.m., Monday through Friday.

 
To Apply:  Must be eligible to participate in the Federal Work Study Program.  If you are uncertain, please contact the Financial Aid Office at (304) 424-8210.

 
E-mail resume and cover letter to Gene.Evans@wvup.edu.  Qualified applicants will be contacted for an interview.

Workforce & Community Education-Work Study


Department/Division:   Workforce and Community Education (SUMMER 2014)

Supervisor:  Michele Wilson                                                                                                    

Hours per week: 10-20 flexible hours                                                                                             

Rate of Pay:  $7.25 per hour


Purpose of Student’s Job: To assist the Workforce and Community Education Division with the following duties:
  • Answering telephone and questions about WCE classes and workshops
  • Data entry
  • Mailing and emailing of brochures and catalogs
  • Mail pick up and distribution
  • Preparing materials and handouts for classes and workshops
  • Other duties as assigned.

Qualifications: 
  • Computer literate (Microsoft Office)
  • Excellent written and oral communication
  • Ability to operate fax machine, copier, telephone
  •  

Preferred Time to Perform Job:  Mornings and/or afternoons between 7:00 a.m.-5:00 p.m., Monday through Thursday.

 To Apply:  Must be eligible to participate in the Federal Work Study Program.  If you are uncertain, please contact the Financial Aid Office at (304) 424-8210.

Please contact Michele Wilson at michele.wilson@wvup.edu or 304-424-8355 if you are interested in applying for this position.

Thursday, August 22, 2013

Jackson County Center Science Lab-Work Study


Employer:              West Virginia University at Parkersburg Jackson County Center
Supervisor:           Violet Mosser, Student Services Coordinator, JCC
Dept/Division:      Jackson County Center
Hours per week: 15           
Rate of pay:  $7.25/hour

Purpose of Student’s Job:  Prepare science lab for classes and do inventory

To Apply:

Please check with Financial Aid to make sure you are eligible for Student Work Study before applying.
E-mail resume and cover letter to becky.scarberry@wvup.edu

Jackson County Center-Work Study


Dept/Division:  Jackson County Center
Purpose of Student’s Job:  To assist Jackson County Center office staff in providing a student friendly, one-stop-shop for all student services and functions.
Supervisor:  Violet Mosser, Student Services Coordinator, JCC
Hours per week:  15           
Rate of pay:  $7.25 per hour

Description of Duties:

Faculty Secretarial and Clerical Support

·          Providing typing services for syllabi, course handouts, tests, etc.

·          Providing security for tests and other sensitive documents.

·          Distributing student handouts and papers when students drop in.

·          Assisting full-time faculty with last minute details for class requirements.

Student Assistance

·          Assist students by answering general questions or referring to the appropriate personnel.

·          Making appointments for students for academic advising, financial aid assistance, etc.

·          Handle routine tasks as assigned.

Records and Admissions

·          Assists students with admissions process, including processing forms and completing data entry on admission applications and other documentation required to fully admit students to the institution for all types of admission including full, transient, and early admission.

·          Assists students with registration and withdrawal processes, including processing forms and completing data entry on the computer.

·          Assists students with processing financial aid forms for submission to Parkersburg campus for obtaining financial aid.

·          Assists students with routine financial aid questions, using Banner system and communication with Financial Aid staff on Parkersburg campus

General Administrative Duties

·          Assist full-time office staff in maintaining adequate inventory of all forms, office supplies, etc.

·         “Switchboard” Operations, including answering  3 incoming lines, routing calls appropriately, taking written messages from students to faculty regarding absences or problems.

·         Assist Student Services Coordinator with Student engagement and other activities as needed.

Business Office Duties                                                                                                                  

  • Communicating with students during payment periods as to the status of their payments, rules and regulations for payment options, etc.
  • Use computer to check student’s registration.

Skills Needed to Perform Job:

·          Computer Software, including Office 2010.

·          General administrative and office experience.

·          Mature and professional demeanor.

·          Ability to handle student records confidentially and maintain security and integrity of records.

Preferred Time to Perform Job (mornings, afternoons, evenings, etc.): Student assistant must be willing and able to work to cover JCC office in absence of full-time staff during lunch and dinner times.  Some evenings are expected.

To apply:  Must be eligible to participate in the Federal Work Study Program.  If you are uncertain, please contact the Financial Aid Office at (304) 424-8210.

E-mail resume and cover letter to Violet.Mosser@wvup.edu.  Qualified applicants will be contacted for an interview.

 

Health Sciences Division Work Study



West Virginia University at Parkersburg-Health Sciences Division
Job Title:  Student Worker – Nursing Lab
Supervisor: Amy Richards
Department/Division: Health Sciences Division
Purpose of Student’s Job: The purpose of this job is to maintain the nursing skills lab in a clean, orderly, and safe environment and enhance development and learning of the WVU Parkersburg Health Science Students.
Overall Responsibilities: The primary duties of this job is making, straightening, and maintaining beds, assisting with preparation of mannequins and lab set up , stock supplies as needed in rooms, med carts, closets, and simulation carts, assist lab coordinator with phone and visitors as needed, assist students with scheduling available lab times to practice, assist clerical work as needed.
Qualifications:  Must be eligible for Federal Financial Aid Work Study (if you are unsure whether you qualify for Federal Aid Work Study, please contact the Financial Aid Office at 304-424-8210)
· Excellent communication skills
· Good organization skills
· Experience with Microsoft Word, Excel, and PowerPoint
· Self motivated
· Professional demeanor
· Able to work blocks of time during normal work hours (8am – 4pm)
Preferred: Admitted to the Nursing Program
To Apply: Email Amy Richards at amy.richards@wvup.edu with a cover letter, resume, and names/contact information for 2-3 references.  Qualified applicants will be contacted for an interview.

Friday, August 16, 2013

MEDICAL FRONT DESK OFFICE ADMINISTRATOR


Medical Front Desk Office Administrator


Job ID: 2013 - 5395
Job Location: Parkersburg WV
# Positions: 1
Category: Administrative/Clerical
Posted Date: 8/13/2013

Apply for this job:
  • Apply for this job online(you will receive a confirmation email once you have successfully applied for a job)

IMPORTANT: There is a chance our confirmation email as well as subsequent email correspondence sent to you by one of our recruiters will be discarded by your spam filter. Once applying for a position, please check your inbox for our auto-acknowledgment email. If you don't see the email, look in your junk-mail folder. If you find it there, please mark the email as Not Junk and add to your address book. Please continue to monitor your inbox and junk/SPAM folder while you remain under consideration for a position.
More information about this job:
Overview:

"Empowering Human Potential” is more than a tagline; it’s our mantra for all associates, that motivates and reminds us of the essential role we play in the lives of our patients and customers. Whether directly or indirectly, every individual across every business unit and department at Hanger is helping to improve the lives of our patients and customers. One by one, we listen to challenges, collaborate with partners, identify solutions, overcome obstacles, lead through innovation, and apply our expertise to help move lives forward.
 
We know that the “possible” lives inside each of us, waiting to be unleashed. At every touch point across all of our business, we are keeping lives in motion, breaking down barriers, taking dreams further. As one united Hanger, we are achieving more of our own potential so that we can help patients do the same. Together we are working with one idea in mind: Empowering Human Potential.
 
A job with Hanger, one of the leading clinical authorities in the provision of integrated rehabilitative solutions, including being the largest owner and operator of orthotic and prosthetic clinics in the United States places you on a path leading well beyond ordinary career opportunities.
Position Summary:
Provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the “front office” activities. Ensure that billing for all services provided is accurate, timely and fully documented. Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and established Company policies and compliance programs.
Responsibilities:
Depending on the operational requirements and size of the Hanger Clinic, this position may include some or all of the functions listed below:
  • Provide the highest level of customer service is provided to patients, fellow employees and referral sources.
  • Obtain accurate insurance information, verification and pre-authorization.
  • Process all billing daily, ensuring that claims are accurate, timely and fully documented.
  • Follow up on all open accounts, maintaining thorough chronological financial records on each patient account.
  • Coordinate communications with payers to ensure accurate billing practices, enhance reimbursement opportunities, achieve cash collections targets and reduce or maintain A/R over 120 days at and below target level.
  • Provide counseling to patients advising them of their financial responsibility and obtain credit agreements for outstanding balances.
  • Apply payments and adjustments to patient accounts, process deposits and maintain accurate records of all cash received in a timely manner and in accordance with Company policy.
  • Maintain accurate and complete patient files, ensuring that they are in compliance with the Hanger Compliance Policies.
  • Ensure the privacy and security of protected health information per HIPAA requirements.
  • Conduct patient follow-up and assist with Patient Evaluation Clinic programs as directed.
  • Assist with quality assurance to ensure patient satisfaction with PCC services as necessary.
  • Report timely key statistics to market and corporate management for sales, revenue, cash and patient flow.
  • Comply with the system of internal controls to ensure proper handling of cash receipts, including billing system data entry and bank deposits.
  • May report PCC employee hours to Payroll Department.
  • Receive, sort and distribute mail appropriately and in a timely manner.
  • May compile and code A/P invoices per guidelines for approval.
  • Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls.
  • Review clinician documentation to ensure that patient charts are complete.
  • Perform other duties or special projects as assigned.
Qualifications:
  • Strong interpersonal, oral (including telephone) and written communication skills.
  • Ability to key 40 words per minute with accuracy preferred.
  • Ability to work with handicapped individuals.
  • Understanding of medical reimbursement and terminology and a complete understanding of general office duties.
  • Proficient computer skills including Windows based office technologies (ex. Word, Excel), e-mail and automated billing systems.
  • Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, etc.
  • Knowledge of state, federal and regional collection and reimbursement laws where applicable.
  • Excellent organizational skills and the ability to manage multiple tasks.
  • Proficiency with basic math and accounting skills.
  • High school diploma or equivalent combination of education and experience required. Associate degree preferred.
  • Minimum two to four years office administrative experience required. Experience in a medical office preferred.
In addition to a competitive compensation package, Hanger offers an attractive program of benefits to our employees, both full time and part time.
NO PHONE CALLS/ WALK-INS - In an effort to maintain our highest level of customer service to our patients, no phone calls or walk-ins from prospective candidates, recruiters, staffing agencies or contractors will be accepted by the local Hanger Clinic. Please respect our policy. Any necessary inquiries should contact our corporate Talent Acquisition department.


FIELD CONSTRUCTION INSPECTOR


PSI a national engineering, consulting  and testing firm seeks entry level field construction inspectors to perform concrete, soils, masonry, reinforcing steel and asphalt testing and inspection services.  The position is located in Parkersburg, West Virginia and is associated with construction projects in Southeast Ohio and West Virginia.  An ACI, NICET and Nuclear Density Gauge certification is a plus, but not required.  All training for the position will be provided upon hiring.  The selected candidates must have reliable transportation, clean driving record, subjected to a pre-employment drug screening and must be able to lift 50-75 lbs. on a routine basis.

 

Please submit resumes to:

 

Timothy M. Kerby
Branch Manager
Professional Service Industries, Inc.
153 Williams Highway
Parkersburg, WV 26105
office: (304) 295-1016
mobile: (304) 893-8031
fax: (304) 295-9658
timothy.kerby@psiusa.com

Thursday, August 15, 2013

FINANCIAL ADVISOR

Edward Jones Financial Advisor Opportunity

Prepare yourself for a brand new career, one where your success is completely in your hands. As an Edward Jones Financial Advisor, you will form meaningful, long-term relationships with clients as you help them achieve their financial goals. With our award-winning financial and business development training and the ability to run your business your way, you will truly have unlimited earning potential. You'll also have the support of a firm-provided, dedicated branch administrator and the ongoing support you need to build a successful career.

What is the role of a Financial Advisor?

  • Develop and deepen client relationships
  • Deliver personalized investment advice to help clients achieve their financial goals
  • Build and manage an Edward Jones branch in your community

What traits and skills should a Financial Advisor candidate possess?

  • A track record of professional success
  • Relationship-building skills and commitment to establishing long-term clients
  • Strong desire to work on commissions for unlimited earning potential
  • A self-motivated, highly driven and sales-oriented personality
  • Desire and capacity to work autonomously from an office in your community

What can an Edward Jones Financial Advisor expect?

  • Industry-leading training to help you succeed in your new role
  • Financial and personal support to pass your licensing exams
  • Unlimited earning potential that includes commissions, bonuses, profit sharing and incentive travel
  • Company-provided office in your community and a dedicated branch administrator to manage client services and marketing activities
  • Ongoing business development training, mentorship and networking opportunities
  • The ability to do the right thing for your clients with support from a company that shares your integrity

How is Edward Jones committed to your success?

Every aspect of our business is aligned to help us better understand and meet the needs of over 7 million clients. As a result, our Financial Advisors form meaningful, long-term relationships with clients and apply a proven business model to manage their duties.
In the role of Financial Advisor at Edward Jones, we’ll support you with resources and training to help you perform at your best from day one. With your relationship-building skills, you’ll form meaningful bonds with your clients as you help them achieve their financial goals. Discover the fulfillment of truly driving your own career in a company that respects your independence and ambition.
Create the working life you want to lead.
www.careers.edwardjones.com
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PLANT CONTROLLER

Plant Controller

INSURANCE AND FINANCIAL SERVICES AGENT

State Farm Insurance and Financial Services Agent

Tuesday, August 13, 2013

CASHIER

Client Details: Client Name(Code): Kmart Corporation Location Code: KMR0003218 Location: Parkersburg WV Position Details: Job Title: Cashier Compensation: Not Specified Weekly Hours: Less than 40 Hrs/Wk Part Time: Yes Job Details: Job Req ID: 210597BR Job Url: https://sjobs.brassring.com/tgwebhost/jobdetails.aspx?partnerid=455&siteid=185&jobid=1011723 Job Description: Responsible for providing excellent customer service, efficiently and accurately completing sales and service transactions at the cash wraps, as well as handle customer issues that may arise on the sales floor. Job Order Details: No of Opening(s): 1

SOFTLINES MERCHANDISER

Client Details: Client Name(Code): Kmart Corporation Location Code: KMR0003218 Location: Parkersburg WV Job Title: Softlines Merchandiser Compensation: Not Specified Weekly Hours: Less than 40 Hrs/Wk Part Time: Yes Job Details: Job Req ID: 210592BR No of Opening(s): 1 Job Url: https://sjobs.brassring.com/tgwebhost/jobdetails.aspx?partnerid=455&siteid=185&jobid=1011718 Job Description: Provides “World Class” Member Service by surprising and delighting our members every day. Ensures basic and seasonal replenishment and merchandising and operational programs are established and maintained to improve sales and profitability in one or more department(s). Works in conjunction with the Department Lead in maintaining merchandise assortments and pricing integrity. • Ensures customer care and selling are #1 priority • Knows the store, services and location of merchandise. Tours area of responsibility and maintains visual appearance of department • Makes eye contact, smiles and greets all customers that come within 10 feet. Demonstrates “take the customer to the merchandise” policy. Assists in handling and solving customer needs, issues or complaints • Demonstrates strong skill set in suggestive selling techniques • Ensures that promotional programs and Ads are maintained, signed and replenished for the entire event or ad • Checks discounted clearance merchandise weekly and ensure that items are properly ticketed • Supports all pricing, signing and display guidelines set by the pricing team • Supports all layouts and unit integrity as set by the Data Integrity team • Meets or exceeds the daily and hourly sales goals established for the department • Supports Counter Detail Program • Uses visual merchandising presentation to drive sales and maximize gross margin dollars • Maintains unit integrity and pricing accuracy to prevent waste • Keeps up to date on product knowledge, trends and seasonality that impacts assortment and merchandising • Understands basic apparel standards in regards to rack and wall merchandising, colors, styles and signing • Processes inbound freight and organizes per instructions • Strong reading, writing, verbal, and arithmetic skills • Ability to lift and move merchandise, typically a minimum of 20lbs., but could be as much as 100lbs. • Ability to understand and follow verbal and written instructions • Repetitive bending, lifting, stretching and reaching • Positive and friendly demeanor Ability to be cross trained

Wednesday, August 7, 2013

DIRECTOR OF ADMINISTRATION AND MANAGEMENT



 

Job Announcement Number:
DOL-SES-MSHA-13-17
Location Name:
Arlington, Virginia
Department:
Department Of Labor
Agency:
Mine Safety and Health Administration
Occupation Code:
Program Management
Pay Plan:
ES
Appointment Duration:
Permanent
Opening Date:
Wednesday, August 07, 2013
Closing Date:
Friday, September 06, 2013
Job Status:
Full-Time
Salary:
$119,554.00 to $179,700.00 / Per Year
Pay Grade(s):
00 to 00
Who May Apply:
Public
Job Summary:
The mission of the U.S. Labor Department's Mine Safety and Health Administration (MSHA) is to prevent injury, disease, and death from mining. MSHA pursues its mission by reducing hazardous exposures through enforcing compliance with mandatory safety and health standards; promoting effective training; encouraging adoption of new technologies and improved work practices; and, through its leadership, engaging with stakeholders in order to promote improved safety and health conditions.

Apply online at www.usajobs.gov

ASSISTANT DIRECTOR CAREER SERVICES, INTERNSHIP COORDINATOR & LIAISON TO CENTER FOR STUDENT DIVERSITY

Assistant Director Career Services, Internship Coordinator & Liaison to Center for Student Diversity

Job Location:
Williamsburg, VA
Posted:
Diversity Profile

William & Mary is unlike any other university in America.
We’re the second oldest college in the nation, but also a cutting-edge research university. We’re highly selective, but also public, offering a world-class education without the sticker shock.
Our students are not only some of the smartest in the world, but passionate about serving others and serious about having fun. Our professors are teachers, scholars and research mentors, the cornerstone of a thriving intellectual community that produces experienced, engaged, successful graduates.
We’re a “Public Ivy”—one of only eight in the nation. That means we offer a superior education that’s accessible to everyone. We love our hometown of Williamsburg and the amazing Commonwealth of Virginia and we’re proud to be one of the reasons for their economic success.
The College of William & Mary's Sherman & Gloria H. Cohen Career is pleased to announce an Assistant Director position for the Fall of 2013.
We seek applications from innovative professionals to work within a comprehensive career center emphasizing a liberal arts college environment complemented by professional programs in business, education, and marine science.
All members of the Cohen Career Center team are generalists and share responsibilities for career advising, workshop presentation, program implementation, and project management. This position will focus specifically on managing the internships program, including both the Local Internship Program and the consortial UCAN Database. A second major responsibility is that of serving as liaison to the Center for Student Diversity, collaborating on programs, services, and club programming. Additional responsibilities include co-teaching in the 1st and 2nd Year Career Experience Series. In addition, this position also serves as a generalist for the Career Center.
Required: A master's degree in counseling, higher education or a related field, and 1-2 years’ experience in a college career services office. Also required: Knowledge of student development and career development theory and practice; career counseling skills; effective oral and written communication skills; technological proficiency; proven ability to establish rapport with students, faculty, alumni, employers and staff colleagues.
For full consideration, submit resume and cover letter online at: https://jobs.wm.edu/

Tuesday, August 6, 2013

TELLER (PART-TIME)


JOB TITLE:
TELLER  (PART-TIME)
 
27.50 HOURS PER WEEK
DEPT.: VIENNA, WV

SUMMARY: Candidate is the initial contact for new and existing clients of the Bank in transacting accounts and uncovering sales opportunities. Accurately accepts and processes all financial transactions. Acts as a resource in identifying customer servicing issues so that resolution can occur and the customer is retained. Enhances customer relationship with WesBanco by providing distinctive quality service. Looks for sales opportunities by uncovering financial needs and ensuring communication with the customer for possible product opportunities. Delegates more complex sales activities and opportunities to the Senior Personal Banker or Personal Banker.

QUALIFICATIONS REQUIRED:
• High school diploma or equivalent.
• Prior customer service experience required.
• Previous cash handling and/or retail sales experience preferred.

CUSTOMER SERVICE SKILLS:
• Willingness to provide a level of service which will clearly differentiate us from our competitors.
• Must possess proven sales skills to actively sell products, services and policies of the Bank.
• Display personal initiative to actively cross-sell bank products. Employee must be willing to become familiar with and promote bank products and services.

INTERPERSONAL SKILLS:
• Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
• Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers.
• Superior sales and persuasion skills and the ability to communicate product information to customers and potential customers.
• Must be willing to work as part of a team.

CLERICAL SKILLS:
• Ability to perform general clerical duties and operate various departmental equipment.
• Ability to work under pressure.
• Knowledge and ability to use computer terminal and various software systems including Microsoft Office.
• Ability to use basic math skills to accurately perform research work.

OTHER REQUIREMENTS:
• Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank’s policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
• Must be willing to work a very flexible schedule including afternoons until 6:15 p.m. and Saturdays.
• Ability to lift and carry 50 lbs.

MINIMUM OF SALARY RANGE:
• $8.53 hr

Apply online at www.wesbanco.com or visit any of our banking center locations to complete an application.

~ Equal Opportunity Employer ~ EEO/AA

DIRECTOR OF ENTERPRISE INFRASTRUCTURE AND TECHNICAL SERVICES

Director of Enterprise Infrastructure and Technical Services (Director #307)
Posting Date: July 18, 2013
Closing Date: Open Until Filled
FLSA Status: Exempt
Job Status: Non-Classified
FT/PT Status: Full-Time
Work Location: Office of Information Technology / One Waterfront Place
Work Hours: 8:15 – 4:45
The Office of Information Technology at West Virginia University is seeking a Director of Enterprise Infrastructure and Technical Services (Director.307). This position will direct and oversee enterprise architecture and technical services including data center operations, LAN services, Systems Administration, storage, and e-mail services. Reporting to the Executive Director for Information Technology, the Director will establish goals and priorities, with policies and operational procedures to support them. Design, establish, and maintain an organizational structure and staffing to effectively accomplish the organization’s goals and objectives. Develop new programs as needed. Monitor unit performance, taking action when issues cannot be resolved by reporting managers; work with OIT HR to ensure staff are available to provide continuous service; write job descriptions and arrange critical path retentions; hire personnel, assign them to projects and direct their activities; arrange staff training as necessary. Establish and administer unit budget to accomplish projects and meet goals. A minimum of a Bachelor of Science degree in an appropriate discipline, with an MS degree or MBA being desirable. Knowledge of principles, concepts, and methodology of a highly technical, professional, or administrative occupation is indicative of this level. Preferred additional training in Information Technology Information Library (ITIL) or similar certifications. Applicants should have 8-10 years of experience in enterprise computing in progressively more responsible positions and 5 years of experience in progressive management and/or leadership.
For a full description of this position and its responsibilities please go to the link below. Salary will be competitive for the State of West Virginia Higher Education and commensurate with qualifications. Applicants should send a cover letter, resume, and names, e-mail addresses, and phone numbers of at least three (3) references to ITJobs@mail.wvu.edu or by mail to Director of Enterprise Infrastructure and Technical Services, Attn: Terri Sobel, OIT Business Office, PO Box 6503, Morgantown, WV 26506-6503. Finalists will be subject to a background and reference check.This position requires the following:
  • Background Check
  • Valid Driver’s License

CALL CENTER WORKFORCE MANAGEMENT SPECIALIST

Call Center Workforce Management Specialist


Job Responsibilities







  • Is proficient in and works with workforce management software.
  • Knowledgeable of project telephony software and hardware.
  • Calculates resource needs and schedules in a timely manner.
  • Alerts Supervisors and Managers of potential or actual breaches of SLAs.
  • Updates database in a timely manner when there are changes in volumes or resources.
  • Meets individual performance goals and standards.
  • Responsible for all activities associated with workforce management resource and schedule calculation, monitoring and evaluation.
  • Works with District as well as MAXIMUS telephony functional areas to resolve issues.
  • Performs other duties as may be assigned by management.
  • Monitors and evaluates varying inbound and/or outbound call volumes.
  • Determines the most efficient scheduling of resources including part-time resource needs.
  • Evaluates performance compared to service level requirements and advises management on resource adequacy.

Position Overview: Using workforce management software, this position monitors inbound and outbound call data and performance to service levels and project targets, calculates staffing patterns and schedule to meet contractual service levels; and advises Call Center Manager on resource needs and efficiencies.

The Ideal Candidate will Possess the Following Additional Education, Experience, and Abilities:
  • High School Diploma, GED or equivalent certification required. Associate or bachelor degree preferred.
  • Excellent analytical skills, knowledge of workforce management software and telephony software required. Knowledge of computing and scheduling workforce allocations in a call center preferred.
  • Experience with telephony systems required. Experience with call center scheduling preferred.
  • Ability to follow directions, to interact courteously and effectively with a variety of people, to perform comfortably in a fast-paced, deadline-oriented work environment and to successfully execute many complex tasks simultaneously. Ability to work as a team member, as well as independently. Ability to quickly learn other software programs. Ability to regularly attend work at various shift times as assigned.
  • Physical Effort: Heavy computer usage.

MAXIMUS (NYSE:MMS) is a leading health and human services administrator for governments in the United States, United Kingdom, Canada and Australia. We deliver administrative solutions to improve the cost effectiveness, efficiency and quality of government-sponsored benefit programs across the globe. Operating under our founding mission of Helping Government Serve the People®, we have more than 7,000 employees located in more than 220 offices worldwide. MAXIMUS is an Affirmative Action and Equal Opportunity employer.

Education Required: Bachelors degree from an accredited college or university or equivalent experience

Technical Skills / Knowledge Required: Proficient in Microsoft Office (Word and Excel)

Subject Matter Expertise/Experience Required: Four years related experience
Subject Matter Expertise/Experience Preferred: Four to eight years professional/related experience

Personal/Soft Skills: Excellent organizational, interpersonal, verbal, and written communication skills, ability to perform comfortably in a fast-paced, deadline oriented work environment, ability to successfully execute many complex tasks simultaneously, and ability to work as a team member, as well as independently.

Duties/Responsibilities:
1. Review, evaluate, and modify existing and proposed programs
2. Assess the effectiveness of programs developed and/or administered and develop a means of measuring such effectiveness
3. Monitors assigned functions, completes monitoring reports, and provides feedback to staff and/or management as appropriate
4. Researches issues, recommends preventive measures and participates in the development of changes
5. Develop and maintain effective working relationships with key external and internal customers
6. Communicate with customers, technical and non-technical staff
7. Perform other duties as assigned by Management

MAXIMUS offers a comprehensive benefits package including:
  • Healthcare Insurance (medical, dental, vision)
  • Short and Long Term Disability Insurance
  • Life/Accident Insurance
  • Flexible Spending Accounts (FSA)
  • 401(k) Retirement Plan with company match

Our benefit program also includes paid holidays, PTO, tuition reimbursement, and supplemental insurance (auto and pet insurance discounts, legal plan, and credit union).
Relocation offered where applicable

Apply online at https://jobs.maxinc.com/HR/candidatetracking.nsf/frmJobApp?readForm&page=1&ReqID=09948

CALL CENTER TRAINER

Trainer, Call Center


Job Responsibilities







  • Supports the design, development, and distribution of training programs and materials.
  • Provides input into the review, evaluation, and modification of existing and proposed programs.
  • Maintains accurate and timely training schedules based on input from the Customer Service Manager and the Operations Manager as well as the Manager of QA and Training.
  • Updates and refines training programs and materials through collaboration and communication with the Quality Assurance & Training Departments, Customer Service, Operations, project management, the Authority, the District and other program stakeholders.
  • Establishes and communicates the training methodologies to participants.
  • Schedules training sessions and individual training programs, ensuring facility setup, audiovisual setup, and participant notification.
  • Delivers staff training on a regular and ongoing basis covering topics such as telephone protocols, customer service skills, program information, use of DCAS system, performance results obtained through quality assurance monitoring, and other areas as appropriate.
  • Ensures that Customer Service Representatives, and Document Management Clerks are provided with up-to-date knowledge of all applicable programs associated with the Center.
  • Participates in process and team meetings in order to identify and recommend changes to policies and procedures in compliance with the contract.
  • Prepares training resources and supports the maintenance of a training aid library.
  • Creates and updates policies and procedures, work instructions, and other supporting documents as needed.
  • Supports the change management process, including ensuring accuracy and timelines of document review, approval, and storage.
  • Performs other duties as assigned by the Director QA and Training.

The Ideal Candidate will Possess the Following Additional Education, Experience, and Abilities:
  • Bachelor's degree from an accredited college or university, in a health or social services field preferred.
  • Experience with Medicaid, CHIP or commercial health insurance is preferred.
  • Experience developing successful start-up project training campaigns preferred.
  • Must have instructional design and development, teaching, or related experience.
  • Must be a good organizer, meticulous, and good public speaker.
  • Creative ability, writing proficiency, and visual graphics design ability.
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to work as a team member as well as independently; excellent people management skills; computer literate.
  • Must be at ease moderating small to medium sized groups.
  • Experience with Microsoft Word and PowerPoint or similar software.
  • Experience using computer based training as well as training users on technology required.

MAXIMUS (NYSE:MMS) is a leading health and human services administrator for governments in the United States, United Kingdom, Canada and Australia. We deliver administrative solutions to improve the cost effectiveness, efficiency and quality of government-sponsored benefit programs across the globe. Operating under our founding mission of Helping Government Serve the People®, we have more than 7,000 employees located in more than 220 offices worldwide. MAXIMUS is an Affirmative Action and Equal Opportunity employer.

Education Required: Bachelors degree from an accredited college or university or equivalent experience

Technical Skills / Knowledge Required: Proficient in Microsoft Office (Word and Excel)

Subject Matter Expertise/Experience Required: Four years related experience
Subject Matter Expertise/Experience Preferred: Four to eight years professional/related experience

Personal/Soft Skills: Excellent organizational, interpersonal, verbal, and written communication skills, ability to perform comfortably in a fast-paced, deadline oriented work environment, ability to successfully execute many complex tasks simultaneously, and ability to work as a team member, as well as independently.

Duties/Responsibilities:
1. Review, evaluate, and modify existing and proposed programs
2. Assess the effectiveness of programs developed and/or administered and develop a means of measuring such effectiveness
3. Monitors assigned functions, completes monitoring reports, and provides feedback to staff and/or management as appropriate
4. Researches issues, recommends preventive measures and participates in the development of changes
5. Develop and maintain effective working relationships with key external and internal customers
6. Communicate with customers, technical and non-technical staff
7. Perform other duties as assigned by Management

MAXIMUS offers a comprehensive benefits package including:
  • Healthcare Insurance (medical, dental, vision)
  • Short and Long Term Disability Insurance
  • Life/Accident Insurance
  • Flexible Spending Accounts (FSA)
  • 401(k) Retirement Plan with company match

Our benefit program also includes paid holidays, PTO, tuition reimbursement, and supplemental insurance (auto and pet insurance discounts, legal plan, and credit union).



Relocation offered where applicable

Apply online at https://jobs.maxinc.com/HR/candidatetracking.nsf/frmJobApp?readForm&page=1&ReqID=09950

QUALITY ASSURANCE AND TRAINING MANAGER

Quality Assurance and Training Manager


Job Responsibilities







  • Oversee all Call Center project training and quality assurance activities.
  • Provide direct supervision to the Quality Assurance Analysts and the Training Specialist.
  • Manage all processes related to quality monitoring and controls.
  • Leverage QA systems to present process improvement ideas
  • Conduct Quality Assurance audits to enable MAXIMUS to meet corporate and contractual quality objectives.
  • Manage an effective quality assurance program that monitors and proactively resolves issues.
  • Provide analytical and trend reporting for contacts monitored and work with appropriate management to improve quality.
  • Work in partnership with staff throughout the project to identify training needs and develop and refine training modules to address needs.
  • Administer comprehensive training program delivered through a variety of tools and adult learning methodologies.
  • Develop and implement training plans to meet contractor responsibilities and client standards.
  • Ensure appropriate training for new employees and refresher training for all employees.
  • Develop a means of measuring the effectiveness of training programs through testing and performance reviews.
  • Develop and manage a comprehensive project Quality Assurance plan.
  • Manage the development of policies and procedures.
  • Review and provide input for project status reports provided to client


MAXIMUS (NYSE:MMS) is a leading health and human services administrator for governments in the United States, United Kingdom, Canada and Australia. We deliver administrative solutions to improve the cost effectiveness, efficiency and quality of government-sponsored benefit programs across the globe. Operating under our founding mission of Helping Government Serve the People®, we have more than 7,000 employees located in more than 220 offices worldwide. MAXIMUS is an Affirmative Action and Equal Opportunity employer.

Education Required: Bachelors Degree from an accredited college or university or equivalent experience
Education Preferred: Masters Degree

Technical Skills / Knowledge Required: Proficient in Microsoft Office (strong Word and Excel skills)

Subject Matter Expertise/Experience Required: Prior people or project management experience
Subject Matter Expertise/Experience Preferred: More than 4 years people or project management experience

Personal/Soft Skills: Excellent organizational, interpersonal, verbal, and written communication skills, ability to perform quantitative and qualitative analyses of existing business processes, ability to coach, develop and mentor team members, ability to perform comfortably in a fast-paced, deadline oriented work environment, ability to work under standards-based performance measures, ability to successfully execute many complex tasks simultaneously, and ability to work as a team member, as well as independently.

Duties / Responsibilities:
1. Lead cooperative effort among members of a team
2. Provides ongoing supervision to assigned staff
3. Responsible for identifying and resolving issues, problems and concerns
4. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals
5. Recommends changes to policies and establishes procedures
6. Interacts with different levels of external and internal customers
7. Completes daily and weekly reports
8. Ensures the confidentiality and security of all corporate information
9. Performs other duties as may be assigned by management

MAXIMUS offers a comprehensive benefits package including:
  • Healthcare Insurance (medical, dental, vision)
  • Short and Long Term Disability Insurance
  • Life/Accident Insurance
  • Flexible Spending Accounts (FSA)
  • 401(k) Retirement Plan with company match

Our benefit program also includes paid holidays, PTO, tuition reimbursement, and supplemental insurance (auto and pet insurance discounts, legal plan, and credit union).



Relocation offered where applicable

Apply online at https://jobs.maxinc.com/HR/candidatetracking.nsf/frmJobApp?readForm&page=1&ReqID=09952