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Wednesday, July 31, 2013

SALES & SERVICE REPRESENTATIVE


United Bank – Ripley, WV

Sales & Service Representative

The Sales & Service Representative (Customer Service, New Accounts) provides professional, courteous and prompt service to all customers, has strong knowledge of Bank products and services, recommends appropriate financial products and services to customers, and refers customers to investment and loan representatives regarding additional services provided by the Bank. Performs all phases of Sales Associate operations as needed.

Primary Responsibilities:

1. Learns and keeps up-to-date on Bank products and services to effectively provide financial solutions to customers.
2. Profiles customers and cross-sells appropriate Bank products and services.
3. Communicates effectively to customers that we offer free checking, free gifts, and free money for checks and check cards.
4. Refers customers to investment and trust representatives as well as commercial lenders when needed.
5. Meets quarterly branch and/or individual sales goals on a consistent basis by monitoring self-performance and following action plans.
6. Assists customers with commercial transactions, safe deposit boxes, and regarding effective account maintenance and record keeping.
7. Ensures delivery of excellent customer service throughout the Bank by adhering to sales and service protocols.
8. Has knowledge and complies with Bank security and operating policies and procedures, as well as compliance regulations, including customer privacy policy.
9. Performs all phases of Sales Associate operations as needed, including adhering to cash differences/controllable losses policy.
10. Assists night depository and reconciles ATM (when applicable), signs official checks within approval limits and authorizes the payment of checks within approved limits.
11. Maintains a professional environment (dress, grooming, work space, and files) and promotes good customer relations.

The Ideal Candidate has:
1. Excellent customer relations skills and sales and referral skills.
2. Proven successful skills in sales and service in a retail sales environment. Previous banking experience a plus.
3. Professional and enthusiastic presentation.
4. Must be computer literate with working knowledge of Word, Excel and Windows software, and the ability to efficiently operate standard office equipment, including a computer, copier, fax, typewriter, and calculator.
5. Excellent verbal, written, and interpersonal skills.

Why Join United Bank?

 United Bank has the vision, the people, and the values to succeed. United Bankshares, Inc. is an $8.6 billion regional bank holding company founded in 1839 and employs 1,700 knowledgeable financial professionals. With over 123 full-service offices in West Virginia, Ohio, Pennsylvania, Virginia, Maryland, and Washington, DC, there are signs of success all around. In 2012, United Bankshares (UBSI) increased dividends to shareholders for the 39th consecutive year and was recently added to the S&P High Yield Dividends Aristocrats® Index. Richard Adams, UBSI Chairman, was selected as one of three finalists for Morningstar's 2010 CEO of the Year, along with the Chief Executive Officers of Costco and Ford Motor Company.  The mission of United Bankshares is excellence in service to our shareholders, our employees, our customers, and our communities.

United Bank offers excellent compensation and benefits, including medical, life, 401(k), and tuition reimbursement.

To learn more about a career with United Bank, go to www.bankwithunited.com and click on “Career Opportunities.”  For assistance call 304-720-4681.

United Bank is an equal opportunity/affirmative action employer

HUMAN RESOURCES DIRECTOR



West Virginia University Physicians of Charleston - (WVUPC)

Job Title: Human Resources Director

Reports to: President & CEO

Department: Human Resources

FLSA Status: Exempt

Date: Revised 7/2013


Summary:


The Human Resources Director is responsible for leading and executing all facets of the human resource functions of West Virginia University Physicians of Charleston (WVUPC) in accordance with the policies, practices and business strategies of the organization. The position will provide human resources consulting to management and supervisors so as to effectively create a positive work environment for employees.

This position will oversee and deliver hands on Human Resources expertise in such areas as recruitment, selection and retention; performance management; classification, compensation and benefits and HRIS.


Essential Responsibilities and Duties:


Develop a comprehensive recruitment plan to meet the ongoing needs of the divisions within WVUPC.


Direct the recruitment process by proactively identifying staffing needs, conducting searches, sourcing and screening candidates, background checks/references and managing job offers.

 Communicate and administer the employee classification and compensation system.



Maintain and benchmark the classification and compensation system to keep the organization competitive in the labor market.


Research and gather market data from various sources (salary surveys, industry contacts) to support annual compensation review process.


Create and communicate policies that support the compensation philosophy.


Modify pay plan to address changes in the market benchmarks.


Update job descriptions to reflect accuracy in employee duties and responsibilities.

 Manage and administer all employee benefits programs.



Review all benefit plans to ensure they meet the organizations needs and continue to be cost effective.


Communicate any changes or modifications of benefit plans.


Review establishment of "voluntary" benefits plans.


Maintain knowledge of market trends of benefits changes, including changes in Federal laws.


Manage all vendor relationships.

 

 Oversee the implementation of the new Payroll and HRIS system.



Manage the HRIS database insuring that all data is accurate and complete within the system.


Develop HRIS reports that assist management in decision making.


Assist leadership on business decisions by analyzing HRIS data/trends and providing recommendations.


Monitor and analyze turnover statistics and develop strategies for corrective action.


Assure adequate training occurs for all employees on "employee self-serve" module and new payroll system.

 Develop and manage the budget and other financial measures of the Human Resources Department.

 Insure organizational compliance and maintain current knowledge of all changes with Federal and State laws and regulations pertaining to Human Resources. Submit OSHA, Workers Compensation and other required regulatory reports.

 Provide coaching and advice to managers and supervisors on all employee issues, policy/procedure interpretation and all areas of Human Resources.

 Oversee and lead employee and faculty on-boarding, orientation and enrollment processes.

 Insure implementation of HR efforts and changes are communicated effectively and efficiently to all levels of the organization.

 Interface with West Virginia University Human Resources (Charleston Division) on all faculty-related issues.


Qualifications:


Required Knowledge, Skills and Characteristics:

A broadly skilled and experienced Human Resource leader who will provide HR direction and guidance to the organization. A strategically focused individual with strong operational skills. An energetic, creative thinker who can adapt to the ever changing healthcare industry. Must be able to express concepts and ideas to all levels of the organization and possesses effective communication skills in one-on-one and group situations.

A good educator who can "coach up" supervisors, managers and directors and provide mentoring to management on all areas of Human Resources. A well organized and self-directed professional who is a team player, but can also think as an individual. A strong facilitator who can work through conflicts between different parties on a variety of issues.

Education and Experience:


Bachelor’s degree required, Master’s preferred

 Ten (10) plus years of Human Resource experience, preferably in a Healthcare environment.

 PHR or SPHR preferred.

 Ultimate or other mid-market HRIS exposure and experience.


Company Description:


West Virginia University Physicians of Charleston [http://wvupc.org/About-Us.aspx] is the multi-specialty group practice of faculty physicians and health care providers at the West Virginia University School of Medicine - Charleston Division.

West Virginia University Physicians of Charleston group members provide world-class medical care while conducting groundbreaking research and continuing education at one of the nation’s oldest regional medical education campuses. Our physicians are recognized leaders in their chosen specialties. Driven by the motto "We practice what we teach," our physicians and health care providers training never ends because they are in the classroom and in the laboratory, training the next generation of healthcare providers. Through its affiliation with Charleston Area Medical Center as its teaching hospital, WVUSoM’s Charleston Division educates over 500 students, researches in over 400 areas, hospitalizes over 40,000 patients, and treats over 200,000 outpatients. Our services reach over 25 counties on any given day. Because of this important collaboration with CAMC, patients benefit from a synergy of resources that provide excellence in care. Area physicians’ ability to provide care is enhanced by the educational and consulting services available and new physicians are trained to provide outstanding, comprehensive health care while contributing to the scientific basis of medicine. At the forefront of medical science, we are committed to delivering the most technologically advanced and compassionate care available to our State.

Interested applicants should send their current resume to: WVUCharleston@hsc.wvu.edu

ADMINISTRATIVE COORDINATOR, MARKETING & BUSINESS DEVELOPMENT

Admin Coordinator, Marketing & Business Dev.

Orrick, Herrington & Suttcliffe
Wheeling, WV
#198722
07/29/2013

Orrick currently has an excellent opportunity in our Global Operations Center in Wheeling WV for an Administrative Coordinator in the Marketing & Business Development (MB&D) department.

The MB&D Administrative Coordinator will provide administrative, financial, and event support for the Chief Marketing Officer in New York, the Director of Creative Services and Operations in San Francisco and the Events Manager in Wheeling, with secondary level support for senior MB&D management team members in New York and San Francisco.

Responsibilities:
The Administrative Coordinator will make travel arrangements, arrange video conferences and schedule conference rooms, process expense reports, format PowerPoint and Word documents, and enter/track all directory and ranking submissions. The Administrative Coordinator will process paper work including paid time off forms, new employee requisitions, employee time records, etc., will coordinate the on-boarding process for new employees, will maintain M&BD filing, and will be a point of contact for Firm wide M&BD general inquires.

The Administrative coordinator will assist the Events Manager in researching event requests, will utilize eMerge/Reaction Serer/Tikit to set up mailing lists, will assist with timeline and project management deliverables and milestones for large firm events, and will coordinate the creation of event material with the Creative Services team.

This position will assist with budget planning, process department invoices, and by utilizing strong excel skill, will provide monthly department dashboards to senior management executives and will coordinate on special projects and other duties as assigned.

Qualifications:
This highly-motivated individual will be proficient in Microsoft Office Suite (Excel, PPT, Word) and CRM systems (InterAction, Tikit); will have a Bachelor’s degree or equivalent work experience; Event and database management experience; Ability and interest to work on numerous projects, supporting various people, concurrently; Experience with supporting c-level executives is a plus. The individual will exhibit superior project management, attention to detail, organizational and communication skills. The candidate will produce high quality work with ability to quickly learn new technologies and adjust to an ever-changing, fast-paced, short deadline work environment.

Orrick offers a friendly work environment, competitive salary, and excellent benefits.

Please visit www.orrick.com for more information about the firm.

To submit your resume and cover letter for this position, please clickApply for this job  Please include your salary expectations in your cover letter. Submissions without salary expectations may not be considered.

No phone calls please.

AA/EOE

Tuesday, July 30, 2013

CUSTOMER SERVICE REPRESENTATIVES - BILLING SPECIALIST

JOB DESCRIPTION
Summary / Overall Purpose of Position:

30 + Openings for Customer Service Representatives - Billing Specialist at Highmark Blue Cross/Blue Shield in Parkersburg, WV.
Positions are for a project which is expected to last 10 months +/-

There is a potential for permenant placement within the organization.

This position is responsible for timely and accurate research, response and resolution to telephone, written and walk-in inquiries received from subscribers, and others in regard to billing.


Nature and Scope:

The incumbent must have a clear understanding of functions to be performed in the unit to support the team.  Under the direction of the Manager/Supervisor, the incumbent:
Accesses on-line systems as required to review, research, and respond to billing related inquiries.

Demonstrates good verbal and written communication skills while responding to our internal and external customer inquiries.
 
Routes inquiries to appropriate departments/teams/Plans, for decisions required to finalize resolution to the inquiry.
 
Researches inquiries and reports for valid adjustments.
 
Completes and distributes reports as required by the team.
 
Meets established quality and quantity standards for the position.
Principal Accountabilities: 

Ensures that inquiries are resolved in a timely, accurate and professional manner.
 
Ensures all projects, reports and special assignments are completed timely and efficiently.
 
Ensures a professional line of communication is maintained with our internal and external customers.
 
Executes job responsibilities while demonstrating a cooperative team effort, to support departmental, divisional and corporate goals.



JOB REQUIREMENTS
Pre-Requisites:
High school graduate or equivalent.

Keyboarding skills, 197.5 keystrokes per minute (typing 40 wpm). Pass Servicefit and SACS assessments.
 
Demonstrated experience in on-line entry via CRT/PC.
 
Demonstrated one (1) year experience professional telephone communication skills.
 
Demonstrated one (1) year experience in direct public contact.Demonstrated experience in business letter composition.
 
Demonstrated experience in independently researching and problem solving.
 
Demonstrated experience in operating office equipment/machines (i.e. copier, calculator and facsimile).

Demonstrated above average math skills.

Demonstrated ability to maintain a routine and consistent attendance record, and work overtime as required.
 
Other Requirements:
Must be available for overtime (scheduled or unscheduled).

Must be available to work required holidays.

Must be able to maintain very good attendance and punctuality.

Send resume to
 Robert.Edwards@Staffmark.com or call (412) 391-2044.
 

Thursday, July 25, 2013

LINUX ADMINISTRATOR

REI Systems, inc is seeking an experienced Linux Administrator for it's Sterling, VA. office immediately. Candidate will be a U.S. Citizen, have a college degree related to this discipline and have three to five years of experience with all the skill requirements listed below. Full benefits offered, this is a full time position and includes 401K profit sharing, full medical/dental/vision insurance. Candidates who feel they are a proper fit are encouraged to apply immediately. Send resume in Word or PRF format along with cover letter detailing why you are a proper fit for the position to Marvin Goffe Technical Recruiter (marvin@reisystems.com). REI Systems is an equal opportunity employer (EEO/M/F/D/V). Generous salary and opportunity for advancement.



Job Title

Linux Administrator

Location

Sterling

Status

Open

Contracts / Projects

OMB

Type of Employment

Full Time

Position Type

Exempt

Job Description


Functional Responsibility:
-Work as part of a team developing innovative solutions, providing subject matter expertise (SME) in the principles of redundancy, data integrity, security and recoverability. 
-Work as part of a team writing proposal documents describing innovative web application solutions that deliver excellent value for the customer. 
-Systems Configuration Management. Implement and support robust system configuration management in a agile, cloud based system, supporting production and development systems. Strong experience with tools such as Puppet, Subversion, Hudson/Jenkins, and Ansible. 
-Integrate and implement server solutions and server components such as web servers, application servers, database servers, authentication servers, core infrastructure services (Proxy, DNS, SSH, SMTP, etc), and others. Work with cloud computing platform, including those similar to Amazon EC2 and VMware. 
-Implement and troubleshoot redundant application solutions using the LAMP architecture with requisite expertise in PHP, Apache, and MySQL. 
-Engineer solutions to meet customer requirements based on current and future server platforms, implement and support server/application load-testing. Familiarity with tools including LoadRunner, J-Meter, Siege and Grinder. 
-Trouble-shoot hardware, software and network related problems. -Implement and administer archive and backup systems. 
-Monitor performance and system utilization and participate in activities related to growth analysis and capacity planning. 
-Monitor IT infrastructure, extend and revise Nagios system monitoring, and network security. 
-Draft, update and follow best practices and standards documentation 
-Implement of FISMA IT Security Controls. Work with Linux security tools, including mod_security, iptables, & Nessus scan engine. 
-Provide on-call support advice and technical support to various users/clients regarding operational/applications issues. Follow up with customer upon receipt of problems and provide timely status reports until problem is resolved. 
-Stay current with relevant state-of-the-art technology, equipment, and/or systems. Evaluates new hardware and software technologies, and presents analysis and purchase recommendations to the administration team and to management.
 
 
REI Systems is an Equal Opportunity Employer (EEO/M/F/D/V)

Work Experience

Minimum/General Experience:
-Three to five years of systems/network administration experience having strong analytical skills. Solid foundation in working with various flavors of Unix/Linux operating systems operating in heterogeneous hardware platforms and in implementation of LAMP architecture and open source software.
-Experience in Windows, MAC OSX, and other operating systems considered a plus. 
-Strong knowledge of administering various flavors of Linux especially Red Hat Enterprise/CentOS Linux Servers. 
-Experience with configuring, implementing, and troubleshooting redundant, high availability solutions using databases such as MySQL, Postgres, Oracle, and other Data Warehouse solutions. 
-Working knowledge of virtual environments (VMware) and data storage environments (SAN, NAS, GlusterFS) 
-Extensive software experience with Apache, PHP, Tomcat, Sendmail, LDAP, BIND, clustering (Varnish, Heartbeat), etc. 
-Automate tasks using scripting (Perl, Shell) 
-Performance tuning and monitoring 
-Application and OS Upgrading and patching 
-Backups and Recovery 
-Ability to work well with customers and in a cross-team environment 
-Excellent interpersonal and communication skills. Must be able to communicate concepts to both technical and non-technical audiences. 
-Documentation processes and procedures. Experience with ISO/CMMI processes preferred.
 
 

Education and Training

 
Education and training: BS or MS degree in Computer Science or
a related discipline


Apply online at:
http://www.washingtonpost.com/jobs/JSApplyServlet?jobid=33696682&titleheader=Apply%20For&title=Linux+Administrator
 
Company Profile

REI Systems
Total DC Employees: 495
Total Employees: 495
REI Systems, Inc. is a leading provider of web-enabled, database-driven knowledge management and performance support solutions for federal agencies, state and local governments, and for the commercial and industrial sector. 

Our rich mixture of cultures, ideas, and informal working conditions, along with REI's philosophy of involving all its family members in interesting and challenging projects, has produced motivated, innovative employees, a very low turnover rate, and a top-performing company.

WEST VIRGINIA UNIVERSITY AT PARKERSBURG FALL CAREER FAIR

WEST VIRGINIA UNIVERSITY AT PARKERSBURG FALL CAREER FAIR

Wednesday, October 30, 2013
10:00 A.M. - 2:00 P.M.
College Activities Center - Room #1536

Opportunity for employers and students/graduates to interact regarding careers, jobs, co-op and internships.

Interested employers contact 304.424.8304 or sandy.swisher@wvup.edu

THE WASHINGTON POST MEGA CAREER FAIR



The Washington Post MEGA Career Fair
Tuesday, September 10, 2013
10:00 a.m. - 3:00 p.m.
Dulles Expo and Conference Center
4320 Chantilly Shopping Center
Chantilly, VA 20151

ENGINEERING, TECHNOLOGY, AND SECURITY CLEARANCE

U.S. citizenship and a minimum of two years of related industry experience on top of a degree, or a comparable military background, required for all pavilions


Main Pavilion: Open to all candidates, including active cleared
*Cleared-Only Pavilion: Requires security clearance of secret or above
+Polygraph-Only Pavilion: Open to current CI, FS or Lifestyle Poly only

Employers Attending Include: Accenture, Ace Info Solutions, Inc., American Public University System, The Boeing Company+, CGH Technologies Inc., Harris Corporation*, Intelsat, LMI*, OPIS, Siwel Consulting, Total Wine and More

Opportunities Include: Engineering (all disciplines), Electrical, Mechanical, Systems, Software, Wireless, Applications, Systems Security, IT Security, Meteorological Software Developers and Programmers, .Net, Java, Linux, SAN, Cognos BI, Metastorm, Helpdesk Analyst, Graphic Designer, QA Analysts, Information Security, Data Architects, Solutions Architects, Programs Managers, Information Technology, Satellite Controller, Business Analyst (POS), eCommerce Solutions Architect, Intelligence, Advanced Analytics and related.


NURSING, THERAPY, AND ALLIED HEALTH

Related industry experience or education required


Main Pavilion: Open to all healthcare candidates, including experienced nurses and therapists

Employers Attending Include: Erickson Living, Inova, Providence Hospital, Sentara Northern Virginia Medical Center, The Village of Rockville, Walter Reed National Military Medical Center

Opportunities Include: Nursing (all disciplines), RN, LPN, LVN, Physical Therapists, Occupational Therapists, Allied Health, CMA, Hospice RNs, COTAs, SLP, Activities Assistant, QA RN for Certified Home Health and related.


PROFESSIONAL AND GENERAL

Open to all levels of experience, including management

 

Employers Attending Include: AAA Mid-Atlantic, AT&T Mobility, Cellular Sales of VA, LLC, Cox Communications, Direct Connect, Fairfax County Public Schools, Interstate Moving|Relocation|Logistics, Ross Companies, SkillSource Group, US Express Freight Systems, Valpak Media Solutions, Virginia Tire & Auto

 

Opportunities Include: Retail, Human Resources, Finance, Administrative, Customer Service, Teacher, Instructional Assistant, Custodian, Bus Driver, Clerical, Public Health, HVAC Technician, Pipefitter, Food Services, Service Advisors, ASE Technicians, Insurance, Sales, Move Coordinator, Marketing Internship, CDL Class A & B Driver, Long Distance Operators, DBA Admin and Programmer, Sales Consultant, Internet Account Executive and related.

 

Immediate face-to-face interviews for qualified candidates!
 

Watch for updates on employers attending and job opportunities available at washingtonpost.com/careerfairs.

 

Wednesday, July 24, 2013

DIRECTOR FOR EDUCATIONAL AND ONLINE LEARNING TECHNOLOGY SERVICES

 

Job Description

Posting Title : DIRECTOR FOR EDUCATIONAL AND ONLINE LEARNING TECHNOLOGY SERVICES - Tufts Technology Services
Requisition Number : 2043
City : Somerville
State/Province : Massachusetts
Zip code : 02144 
Job Description-Overview :
Tufts Technology Services (TTS) is a university-wide service organization dedicated to the strategic planning, implementation, and support of technology products and services that anticipate and meet the academic, research, and business needs of the Tufts community. TTS offers technical leadership and campus-wide services to our customers with a focus on providing innovative solutions, delivering exceptional customer service, and creating a reliable infrastructure that demonstrates value to the students, faculty, staff, and alumni of Tufts University. TTS works in partnership with Tufts' schools, business units, and other academic support organizations such as Tufts' libraries, centers and institutes to provide campus-wide IT services in the areas of educational and research technology applications, enterprise application systems and services, networking and telecommunications, information security, data center operations, web services, classroom and computer lab technology support, client support, and IT training and outreach.
Academic Technology Services is a university-wide resource that fosters collaborative partnerships among faculty, administrative staff and technology professionals by providing expert guidance and assistance on using technology in support of teaching and research. Through on-site consultations, this group works with Tufts' schools and faculty to plan, design, develop and integrate technology to address their educational and research objectives. They provide a broad range of programs and services including educational and research technology planning, and implementation of technology services that advance education and scholarship at the University. In addition, they sponsors educational events for faculty on teaching and researching with technology and provide consultation services on instructional design, GIS, statistical and research methods and research and scientific computing.
The Director for Educational & Online Learning Technology Services, a directorate within Academic Technology Services, reports directly to the Vice President for Information Technology & CIO and is responsible for the development, management and evaluation of all university-wide educational and online learning technology services. In collaboration with the CIO and senior university leadership, this position will actively engage in strategic planning to define, develop, implement, and communicate a comprehensive strategy to ensure the effective use of technology that aligns with the university's strategic goals in teaching and learning.  This position will be instrumental in the development and coordination of new technologies and support services to support the growth in online programs and blended learning. Position responsibilities include overseeing the design and management of  a portfolio of technology services that align with educational and online learning priorities and guide related investment decisions; fostering the development and broad awareness of emerging technologies that lead to effective services for advancing teaching and learning with technology; partnering with academic deans, faculty and academic service leaders to develop coordinated technology programs and services for the Tufts community; actively participating on the TTS senior leadership team to set organizational directions and priorities; and overseeing budgeting, resource planning processes and staff development programs for the directorate. The portfolio of services includes instructional design and consulting, development and application of multimedia and other educational technologies, curricular software development, faculty development programs, classroom and instructional space design, and enterprise learning management and digital library systems support. 


 
Job Description - Requirements :
Basic Requirements:
  • Master’s degree in a related technical/business field
  • 10+ years of progressive management experience in IT or related field
  • Solid experience with current and emerging communication, collaboration and media technologies, as well as enterprise digital information systems within higher education
  • A deep awareness of the affordances of current and emerging technologies to advance collaboration, exploration and discovery across academic disciplines, and significant experience leveraging these opportunities for practical and measurable gains in teaching and learning.
  • Demonstrated record of developing and managing innovative and effective educational and distance learning technology services for a diverse community.
  • Extensive understanding and significant accomplishments in a wide area of technologies and their application for teaching and learning across academic disciplines.
  • Demonstrated leadership skills including ability to lead technical teams, coach and mentor others, assess staff performance, and demonstrated ability to attract and retain talented IT professionals.
  • Ability to set and effectively communicate a vision for educational and online learning technologies that is aligned with university priorities and skill at enlisting support and participation from members of the community is necessary for the development and maintenance of university-wide service. Must also have ability to translate vision into practice through competency in IT analysis, budgeting and planning, assessment and evaluation and IT service management.
  • Experience collaborating with other IT leaders and CIO to align strategic IT service portfolio with business needs.
  • Strong oral and written communication skills with ability to present ideas and vision to a wide variety of audiences.
  • Strong interpersonal and customer service skills with extensive experience building and maturing relationships at all levels of an organization to ensure alignment of services with business needs.
  • Ability to develop processes to encourage knowledge sharing, collaboration and work flow, and ensuring the development and implementation of any necessary corrective actions to meet objectives.
  • Ability to think strategically, as well as tactically, and to exercise sound judgment in problem-solving and priority/goal setting.
Preferred Qualifications:
  • Experience in grant writing and post-secondary teaching
  • Project management skills
  • Familiarity with IT Service Management frameworks
  • Experience overseeing a broad portfolio of educational support services that include curricular technology development, distance education support, learning management, and faculty development
Special Work Schedule Requirements:
  • The demands of senior leadership positions within TTS frequently require effort beyond standard working hours, including but not limited to evenings and weekends. 
Tufts University is an AA/EO employer and actively seeks candidates from diverse backgrounds.
 
 
PI63662839

Additional Information

Posted:
July 15, 2013
Type:
Full-time
Experience:
Director
Functions:
Information Technology 
Industries:
Higher Education 
Job ID:
6435218

SERVICE OPERATIONS SPECIALIST II

Service Operations Specialist II

Wheeling, WV
#198715
07/22/2013

Apply for this job
Orrick currently has an excellent opportunity in the Global Operations Center in Wheeling, WV for a Service Operations Specialist II.

Shift: Thursday & Friday 11:00 p.m. to 9:00 a.m. and Saturday & Sunday 9:00 p.m. to 9:00 a.m.
The Service Operations Specialist II position is a non-exempt position working under the general supervision of the Mgr. of Service Operations with support from team lead. This position is part of a professional team providing a single point of contact for the efficient resolution of technical issues that develop within the Orrick IS&T architecture. This individual will provide support to attorneys, staff and business partners on all Firm computer systems (hardware, software, networking and monitoring). The Service Operations Team supports Orrick, Herrington and Sutcliff across multiple regions 24x7. As a member of this team, the Specialist will manage multiple priorities, generate innovative solutions to problems and develop skills required to support the efforts of the firms practice groups and administrative operations. Additionally, the specialist will be asked to work on special projects as defined by the Service Operations Team Leads or the Manager of Service Operations Team.
Qualifications:
The position requirements are a solid understanding of and experience with Microsoft WIN 7 including installation and configuration of Windows 7 desktop, configuration and administration of related desktop services, and use of Microsoft Office 2007 applications. 
• Bachelor’s degree or equivalent work experience.
• Minimum of three - five year’s experience in the use of desktop and/or server hardware and Microsoft operating systems is required.
• General proficiency with current Windows platform and/or server operating systems and utilities is required.
• General Proficiency in current MS Office suite of products is required.
• At least two MOS Certifications are required or two comparative certification within information technology; Master MOS (Outlook, PowerPoint, Word Expert and Excel Expert) required within 6 months of start date.
• HDI Analyst certification is highly preferred, must be obtained within 6 months.
• Experience supporting remote access – Citrix, VPN, Mobile Devices, RSA, home networks, etc. – is preferred.
• A+ Hardware, Network+ certification is a plus.
• Fluency in Italian, French, Russian, Japanese or Chinese preferred.
• Excellent written and oral communication skills, good organizational skills and follow through are a must. 
Orrick offers a friendly work environment, competitive salary, and excellent benefits.
Please visit www.orrick.com for more information about the firm.
To submit your resume and cover letter for this position, please select the Apply For This Job option at the top of the page. Please include your salary expectations in your cover letter. Submissions without salary expectations may not be considered.
No phone calls please.
AA/EOE