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Thursday, September 5, 2013

CASHIER LEAD

Cashier Lead

Job ID:  219035BR
Job Title:  Cashier Lead
City:  Vienna
State:  West Virginia (WV)
Zip Code:  26105
 
Responsible for assisting the Assistant Store Manager in executing the hourly cashier associates responsibilities as well as actively monitor and optimize the customer experience at the cash wraps. Ensures execution of work activities such as managing customer flow, coordinating and providing break and lunch coverage as well as assist in handling and resolving escalated customer issues.

• Performs Cashier associate job duties
• Supports the Operations Assistant Store Manager in developing a high performance team by assisting in scheduling and supervision of Cashier associates, as well as training and coaching Cashier associates and selling associates throughout the store on pointofsale and selling processes and customer service tactics to enhance sales
• Participates in interviews with job applicants and provides input to the Operations Assistant Store Manager during the selection process
• Understands website navigation and proactively leverages technology in order to facilitate the customer experience
• Leads by example to provide superior customer service (i.e., assist customers, answer phones, partner with selling and sales support associates when assistance is required to ring register)
• Acts as a role model and personally contributes to attainment of department goals
• Ensures that the cashwraps are clean and organized for customers
• Monitors and optimizes the customer experience at center aisle or exit cashwraps; trains all cashiers to promptly greet customers and to page for assistance when three or more customers are in line
• Ensures optimization of credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Sears Purchase Protect and other miscellaneous income opportunities)
• Researches all cash variances $50 or more, communicates cash variance corrections to Office Assistant and provides completed research to Loss Prevention daily
• Accompanies the Operations Assistant Store Manager during the weekly review of Cashiering functions to assist in identifying areas of opportunity and developing action plans for improving performance
• Assists the Operations Assistant Store Manager with communications to associates regarding upcoming events, work process changes and Company/business initiatives
• Assists in resolving customer issues and complaints; escalates issues to appropriate Assistant Store Manager as necessary
• Fosters a team environment
• Performs limited store opening and closing activities when necessary
• Ability to assist in leading and developing a team of associates
• Ability to form strong partnerships and communicate well with store team members
• Ability to identify issues and recommend business solutions to the Operations Assistant Store Manager
• Ability to use email and attachments, internet/intranet and computer systems to access, input, modify or print information or to execute moderately complex programs or analyses
• Must be 18 years of age or older
Address:  500 GRAND CENTRAL AVE